If you would like to remove the help and support link from the Start Menu, here's how:
Right click the Taskbar
Choose Properties
In the Taskbar and Start Menu Properties window, select the Start Menu tab
Click the Customize button
In the Customize Start Menu window, choose the Advanced tab
Uncheck the Help and Support option (see image below)
Click OK, then OK again to exit the Taskbar and Start Menu Properties window
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